Refund policy

At Fore & Femme, we want you to love your Fore & Femme ball markers. This Refund Policy explains your rights and how to request a return, refund, or exchange, in line with Australian Consumer Law.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind

We want you to be happy with your purchase. If you've changed your mind, you can return your ball marker(s) within 14 days of delivery for a refund or exchange, provided the item is unused, in its original packaging, and in the same condition you received it. Postage costs for change of mind returns are the responsibility of the customer.

To be eligible for a change of mind return, please contact us before sending anything back.

Faulty or Damaged Items

If your ball marker arrives faulty, damaged, or not as described, please contact us within 14 days of delivery with your order number and a photo of the issue. We will arrange a replacement, repair, or full refund, including any reasonable postage costs, in line with your rights under Australian Consumer Law.

How to Request a Return or Refund

Email us at hi@foreandfemme.com.au with your order number and the reason for your return. We'll get back to you with the next steps. Please do not send items back before hearing from us.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.